FIRST ORDER FAQ's

Q. What do I need to register for a wholesale account?

A.  Registration is easy! Simply create an account at the top of the page with your basic store information, physical location, contact information etc. Your information will be sent to our Account Manager for approval. We need these info to confirm that you are purchasing our products to resale and we can offer you our wholesale price.  It will usually take 24 hours to get approve, but if you need wholesale price right away, the best is to email to firststeps22@gmail.com and ask for urgent wholesale account approval once your fill in the info online and we will try to approve within 1--2 hours so you can enjoy our wholesale price! Please check your email for confirmation, or contact us at (323)832-9288 to expedite the process.

Q. What is the minimum order for new accounts? 

A.  A minimum order of 12 assorted pairs of shoes for online order, you can always call or email us and we will be happy to take your order by email or over the phone.

Q. How fast is product delivered?

A.  We try to have packages shipped as quickly as possible! Typically, orders are processed within the same day before 3pm pacific time. Our delivery carriers include UPS, USPS and FedEx.

We also offer expedited shipping for rush orders (Please call)

Q. What is your return policy?

A.  First Steps has a standard 30-day return policy. Product mailed back to our corporate office will be returned for credit on your account. The company also offers returns after that 30-day grace period for defective items.

 

Questions about opening a wholesale account with us?  We may have an answer for you below!

 

IMPORTANT: IF THIS IS YOUR FIRST TIME ON THIS WEBSITE,

YOU WILL NEED TO REGISTER:

free-user-registration-button.jpg

 

 

 

 

 A. ORDERS

All FIRST STEPS products are packaged in a selected set of 12 pairs (or more), unless otherwise stated.

B. FORMS OF PAYMENT

First Steps accepts the following forms of payment:

Paypal

Credit Cards:     Visa   |   MasterCard   |   Discover Card   |   American Express

 

C. CREDITS/RETURNS

FIRST STEPS accepts standard returns for credit up to 15 days after purchase.

 

D. SHIPPING METHODS

FIRST STEPS proudly ships its packages via USPS,  to locations both domestic and international.

We offer different delivery speeds to fit your needs!

UPS Ground Shipping: Please allow 3-5 days for delivery using ground shipping. Orders go out within 1-2 days of payment.

USPS 2-Day: Please allow 2-3 days for delivery using priority shipping. Orders go out the same day.

USPS Next Day: Please allow 1 day for delivery using Express shipping. Orders go out the same day.

If you have any questions concerning your shipment, please contact us at (323)832-9288 or email us at firststeps22@gmail.com